Terms of service

Terms of Service

By accessing and using gemineyejewellery.com, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

Gemineye Jewellery is an online jewellery retailer based in the United Kingdom. We can be contacted at general@gemineyejewellery.com.

2. Products

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes and may vary slightly from the actual product.

3. Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice. Prices at the time of your order will be honoured.

4. Orders

By placing an order, you confirm that all information provided is accurate. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

5. Payment

We accept major credit and debit cards, PayPal, and Shop Pay. Payment is taken at the time of order. All transactions are processed securely.

6. Shipping

Orders are dispatched within 1 business day. UK delivery typically takes 3–6 business days. International delivery times vary by destination. Full details are available in our Shipping Policy.

7. Returns & Refunds

We accept returns within 14 days of delivery for unworn items in original condition. Earrings cannot be returned for hygiene reasons unless faulty. Full details are available in our Returns Policy. To initiate a return, contact us at general@gemineyejewellery.com.

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve the issue promptly.

9. Intellectual Property

All content on this website, including images, text, and branding, is the property of Gemineye Jewellery and may not be reproduced without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Gemineye Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of the new terms.

Contact

For any questions regarding these Terms of Service, please contact us at general@gemineyejewellery.com.